Refund policy

REFUND POLICY

Effective Date: July 19, 2026 At Lordif Phone Accessories, customer satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience. This Refund Policy explains when refunds are available, how they are processed, and the conditions that apply.

Eligibility for Refunds

A refund may be approved if:
  • You received the wrong product.
  • Your item arrived damaged or defective.
  • The product you received is materially different from its description.
  • The item is confirmed to be counterfeit.
  • Your return request has been approved after inspection by the Lordif team.
All refund requests must be made within 7 calendar days of receiving your order and must comply with our Return Policy.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request. If approved, your refund will be processed within 2–5 business days. Depending on your bank or payment provider, it may take an additional 3–10 business days for the funds to appear in your account. Refunds will generally be issued using the original payment method whenever possible. Where necessary, Lordif may request your bank account details through your registered email address to complete the refund securely.

Administrative Deduction

For change-of-mind refunds or returns where the product is not defective, damaged, incorrect, or misrepresented, Lordif will deduct 15% of the product price before issuing the refund. This deduction covers costs already incurred, including:
  • Payment processing fees
  • Packaging materials
  • Administrative handling
  • Order processing
  • Restocking expenses
  • Operational and logistics costs
Example: If you purchased a product for ₦20,000, a 15% administrative deduction (₦3,000) will apply. Your refundable amount will therefore be ₦17,000, excluding any applicable shipping charges.

When the 15% Deduction Does Not Apply

No administrative deduction will be charged if the refund is due to:
  • Lordif shipping the wrong product.
  • A damaged or defective item.
  • A counterfeit product.
  • A product that is significantly different from its advertised description.
In these cases, eligible customers will receive a full refund of the product price in accordance with applicable consumer protection laws.

Shipping Fees

Shipping or delivery charges are generally non-refundable once an order has been dispatched, except where the refund is the result of an error by Lordif or a confirmed defective or incorrect item.

Refund Refusal

Lordif reserves the right to refuse a refund if:
  • The returned item fails inspection.
  • The product has been used, altered, or damaged by the customer.
  • Required accessories or original packaging are missing.
  • Fraudulent, abusive, or misleading refund claims are identified.

Policy Updates

Lordif reserves the right to amend or update this Refund Policy at any time. Any changes will take effect immediately upon publication on our website.

Contact Us

If you have any questions regarding refunds, please contact us: Thank you for choosing Lordif Phone Accessories. We appreciate your trust and are committed to providing reliable products and exceptional customer service.

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