Returns Policy

At Lordif, customer satisfaction is our priority. As we operate using the Jumia delivery system, all returns and refunds must follow both Lordif guidelines and Jumia’s logistics procedures. This policy explains how you can return an item and receive a refund.

Return Eligibility

You may request a return within 7 days of receiving your order if:

– You received the wrong item.
– The item arrived damaged or defective.
– The item is counterfeit or not as described.
– You changed your mind and the item is unused, unopened, and in its original condition.

To qualify for a return, the item must:

– Be in its original packaging.
– Include all accessories, manuals, tags, and seals.
– Be unused and free from damage caused after delivery.
– Be accompanied by your order number or invoice.

For electronic devices, please remove all passwords, screen locks, and personal accounts before returning the item. Returns cannot be processed if the device is locked.

Non-Returnable Items

The following items cannot be returned unless they are defective or incorrect upon delivery:

– Used or damaged products caused by misuse.
– Products with missing accessories, tags, or original packaging.
– Products that have been modified or repaired by the customer.
– Personal hygiene products that have been opened or used.
– Digital products, gift cards, or downloadable software.

How to Request a Return

1. Contact the Lordif Customer Support Team within 7 days of receiving your order.
2. Provide your order number and tracking number.
3. Our team will guide you on how to initiate the return through the Jumia return system.
4. Carefully package the item with all accessories and original packaging.
5. Drop off the package at the nearest Jumia drop-off station or follow the pickup instructions provided.

After we receive your return through Jumia, our team will inspect the item to confirm it meets our return requirements.

Inspection and Approval

All returned products are carefully inspected before a refund is approved.

If the returned item does not meet our return conditions, it may be sent back to you, and your refund request may be declined.

Refund Timeline

Once your returned item has been received and approved, we will process your refund within 2–5 business days.

For security purposes, Lordif may request your preferred bank account details through your registered email address before processing your refund where necessary.

After the refund has been processed, your bank or payment provider may take an additional 3–10 business days to credit the funds to your account.

Refund Methods

Refunds will be made using the original payment method whenever possible.

– Paystack Payments: Refund narration may appear as Paystack – Lordif Refunded.
– Bank Transfer: Refund narration may appear as Lordif.
– Mobile Money: Refund narration will reflect the payment service used.

Important Notes

– Business days are Monday to Friday. Public holidays are excluded.
– Returns must follow the official Jumia return process to be accepted.
– Refund processing begins only after the returned item has been received and successfully inspected.
– Lordif reserves the right to refuse returns that do not comply with this policy or applicable consumer protection laws.

Need Help?

If you have any questions about your return or refund, please contact our Customer Support Team.

Email: support “lordifteam@gmail.com” (mailto:lordifteam@gmail.com)

Website: “www.lordif.com.ng” (http://www.lordif.com.ng)

Thank you for shopping with Lordif. We appreciate your trust and look forward to serving you again.